Products FAQs

Most Asked Questions! <3

Pre-Order Details:

  • Payment: Due at time of purchase for pre-order items.
  • Estimated Arrival: Refer to each product page for details.
  • Cancellation: Allowed within 4 hours post-purchase.
  • Mixed Orders: Orders containing both pre-order and in-stock items may ship separately or when pre-order products become available.
  • Delays: Any delays will be communicated via email.
  • Refunds/Returns: Contact us within 5 days for issues related to damaged or unsatisfactory items.
  • Limited Liability: Not liable for delays or changes beyond our control.
  • Communication: Expect email updates regarding your pre-order status.
  • Acceptance: By placing a pre-order, you agree to these terms.

For further assistance, reach out to us at info@streetkawaii.com

Kawaii and Harajuku fashion are all about bold self-expression. "Kawaii" is the Japanese word for "cute," featuring pastels and adorable elements. Harajuku fashion, named after Tokyo's trendy district, is a mix of styles like goth, punk, and Lolita. Both celebrate individuality and creativity in their own unique ways. To learn more about kawaii fashion, check out our blog guides! click here.

We are based in Abu Dhabi, United Arab Emirates

To know your size, you must first measure and refer to the main size chart on each product’s page. For general measurement you can check this universal size guide.

The product color you see on your screen may vary, and it will look slightly different than the real one due to your screen setting and our photographic settings.

Yes, we do! Right now, we have an incredible Ramadan Sale happening with discounts up to 50% OFF! This is a limited-time offer, so don't miss out. Grab your favorite items now before the sale ends and elevate your style for less! Click this link for Ramadan Sale.

Processing Time:

  • Pre-Orders Products : 1-3 Weeks
  • Selected Products: 24-Hour Processing Time (Excluding weekend)(IF THE PRODUCTS AVAILABLE)
  • Non-Selected Products: 3-7 Business Days

We offer both standard and priority shipping options. The time it takes for your order to arrive varies by location. Below are the estimated shipping times:

  • United Arab Emirates: Next Day (After Availability), 4-Hours (After Availability)
  • USA, UK, France, Australia: Standard (7-16 Business Days), Priority (5-10 Business Days)
  • Canada, New Zealand: Standard (8-20 Business Days), Priority (7-13 Business Days)
  • Other Countries: Standard (10-25 Business Days)

Note: These are estimates. Delays due to unforeseen circumstances will be communicated. For more details on our shipping policies, click here.

You can request the cancellation of your order as long as your item has not shipped yet. Once it has been shipped, we are unable to cancel it.

We offer a 5-day money-back guarantee. If the item is damaged or incorrect, notify us within 5 days. Customers cover return shipping costs. Read More.

Yes, we do! We ship to selected countries in North America, Europe, Asia, and Oceania. If you're in the USA, UK, Germany, Spain, Italy, France, or Belgium, you'll enjoy free Standard Shipping. Additional fees may apply. Read more about our shipping policy.

We offer a variety of secure payment options for your convenience. You can pay using Apple Pay or with your credit/debit card through Stripe, one of the most secure payment processors available.

Absolutely. We take your privacy seriously. We collect only the necessary information to process your purchases and optimize your shopping experience. This data is securely stored and shared only with trusted service providers like Shopify for payment processing. We also use cookies and similar technologies to enhance your experience and for analytics. For more details, you can read our Privacy Policy.

You can contact us via this page or email us at info@streetkawaii.com and Instagram DM @streetkawaii. Our response hours are from Monday to Saturday, between 10 am and 9 pm UAE time. However, we will make every effort to reply to your messages even on weekends!

No, at the moment we operate exclusively online. This allows us to offer a wide range of products and serve customers globally.

Why pick Street Kawaii? First off, we're not just about fashion; we're about a lifestyle. We've got the trendiest kawaii and Harajuku pieces that are both stylish and affordable. Quality? Absolutely. Style? You bet. Concerned about payment? We use Stripe, one of the safest online payment methods. Plus, we're often running big sales and flash sales, and guess what? The quality and shipping are just as top-notch as when you pay full price. So, come join the Street Kawaii family; we're pretty sure you're going to love it here!