FAQ

What’s the T&C for pre-order items?
  • Payment: Pre-orders must be paid for at checkout.
  • Estimated Arrival: Check the product page for specific delivery timelines.
  • Cancellation: Once placed, pre-orders cannot be canceled.
  • Mixed Orders: Orders with both pre-order and in-stock items may ship separately or together once all items are ready.
  • Delays: We’ll notify you by email if there are any delays.
  • Refunds/Returns: Pre-orders are non-returnable, but we’ll provide a refund or replacement if the issue is on our end.
  • Limited Liability: We aren’t responsible for delays or changes beyond our control.
  • Communication: You’ll receive regular email updates about your pre-order status.
  • Acceptance: Placing a pre-order means you agree to these terms.

For further assistance, email us at info@streetkawaii.com.

What is Kawaii/Harajuku fashion?

Kawaii fashion emphasizes "cute" elements, like pastel colors and playful details, while Harajuku fashion blends styles like goth, punk, and Lolita, encouraging individuality and creativity. Want to learn more? Check out our blog: Step into the world of kawaii – A beginner’s guide to dressing kawaii.

How do I know my size?

Check the size chart on the product page or refer to our universal size guide.

Is the product color the same as shown online?

The colors may appear slightly different due to screen settings and photography.

Do you offer discounts or promotions?

Yes! We regularly offer sales, with discounts of up to 80% off. Don’t miss out—shop now.

How long does it take to process my order?
  • In-stock products: 3-7 business days.
  • Pre-order products: 2-3 weeks.
How long will it take for my order to arrive?
  • USA, UK, France, Australia: 7-16 business days (Standard) or 5-10 business days (Priority)
  • Canada, New Zealand: 8-20 business days (Standard)
  • Other Countries: 10-25 business days
Can I cancel my order?

We don’t allow cancellations once an order is placed to keep operations smooth. Please review your order carefully before confirming your purchase.

What is your return policy?

We don’t offer returns. However, if you receive a damaged or incorrect item, contact us within 7 days. We’ll either issue a refund or send a replacement at no cost to you. Learn more about returns here.

Do you offer international shipping?

Yes, we ship to selected countries across North America, Europe, Asia, and Oceania. Free standard shipping is available to the USA, UK, Germany, Spain, Italy, France, and Belgium. Additional fees may apply. Read more about our shipping policy.

What payment methods do you accept?

We accept Apple Pay and credit/debit card payments via Stripe for secure transactions.

Is my information secure?

Yes, your data is securely stored and only shared with trusted providers like Shopify. We use cookies and analytics to enhance your experience. View our Privacy Policy for more details.

How can I contact customer service?

Reach us via our contact page, email us at info@streetkawaii.com, or DM us on Instagram @streetkawaii.

Do you have a physical store?

No, we operate exclusively online to serve customers worldwide.

Why should I choose your brand?

Street Kawaii is more than just fashion—it’s a lifestyle. We offer trendy, high-quality kawaii and Harajuku pieces at great prices, with secure payments via Stripe. Enjoy frequent sales and reliable shipping. Join the Street Kawaii family and experience the fun for yourself!