1. If you encounter any issues with uploading the file, please feel free to contact us at or send us a direct message on Instagram at @streetkawaii.

2. Please allow 1-3 business days for us to source the item(s) for you.

3. While we cannot guarantee that we will find the exact item(s) you request, we will be happy to suggest some similar items that might interest you.

4. In case we require additional information about the product you requested, we may reach out to you via email or Instagram direct message.

5. If you need the requested product urgently, please let us know in advance so that we can accommodate your request.

6. We charge a nominal upfront fee of $1, but don't worry! If we are unable to find the product or if it is unavailable, we will refund the fee to you.